IMPORTANT NOTICE: If you are using Internet Explorer you may encounter compatibility issues at checkout. If this happens please use Google Chrome, Safari or Firefox. Internet Explorer has security issues and in some cases may not be compatible with our highly secure SSL encryption settings.  Our main priority is that we provide you with the most up to date secure connection to help protect your sensitive information.
Sorry for any inconvenience.

$7.99 Flat Rate Shipping on all orders.

We ship Monday - Thursday our shipping days may change without notice.
All orders are shipped USPS Priority. Delivery time is not guaranteed by USPS but generally takes 2-3 days once shipped.

Please reference shipping chart below to see when your order will ship.

Orders placed on Monday please see below.
Order Placed Monday before 5pm est.
WILL SHIP OUT Tuesday or Wednesday.
 
Order Placed Monday after 5pm est.
WILL SHIP OUT Wednesday or Thursday.
 
Orders placed on Tuesday please see below.
Order Placed Tuesday before 5pm est.
WILL SHIP OUT Wednesday or Thursday.

Order Placed Tuesday after 5pm est.
WILL SHIP OUT Thursday or Monday.
 
Orders placed on Wednesday please see below.
Order Placed Wednesday before 5pm est.
WILL SHIP OUT Thursday or Monday.
 
Order Placed Wednesday after 5pm est.
WILL SHIP OUT Monday or Tuesday.
 
Orders placed on Thursday – Sunday please see below.
Order Placed Thursday – Sunday before 5pm est.
WILL SHIP OUT Monday or Tuesday.
 
Order Placed Sunday after 5pm est.
WILL SHIP OUT Tuesday or Wednesday.

Terms

When you place an order with Joe's BUGz you are agreeing to our terms of service listed below:

• Live arrival is guaranteed as long as the following terms are met.
• You must be home when the roaches arrive.
• If you cannot be home at the time of arrival, we suggest holding at your local post office.
• At checkout please make sure the shipping address you provide is correct.​ We will not be held responsible for an incorrect shipping address.
• It is the customer's responsibility to keep track of your order.
• We are not responsible for packages lost by USPS.
• We will not be held responsible for damage or harm caused by the insects or cleaner bugs which orders may contain.
• You must contact us within 1 hour of delivery time based on the USPS tracking data with photos of packaging for any DOA
• Multiple replacements will be offered on a case by case basis.
• It is the customer's responsibility to research the laws in their state.
• We do not ship any live feeders to Hawaii.
  
• We do not ship any Dubia Roaches to Florida or Hawaii.