IMPORTANT NOTICE:
USPS is experiencing major delays due to staffing shortages and transportation issues. Some packages may take over a week if not longer to deliver. We are adding extra food to ensure your bugs survive the longer than normal trip.

$7.99 Flat Rate Shipping on all orders.

We ship Monday - Thursday our shipping days may change without notice.
Delivery time is not guaranteed by USPS but generally takes 2-3 days once shipped.
Regardless of what shipping option you choose at checkout we still follow the shipping chart below. If you chose USPS EXPRESS shipping at checkout it will still ship out per our shipping schedule below.

Please reference shipping chart below to see when your order will ship.

Orders placed on Monday please see below.
Order Placed Monday before 5pm est.
WILL SHIP OUT Tuesday or Wednesday.
 
Order Placed Monday after 5pm est.
WILL SHIP OUT Wednesday or Thursday.
 
Orders placed on Tuesday please see below.
Order Placed Tuesday before 5pm est.
WILL SHIP OUT Wednesday or Thursday.

Order Placed Tuesday after 5pm est.
WILL SHIP OUT Thursday or Monday.
 
Orders placed on Wednesday please see below.
Order Placed Wednesday before 5pm est.
WILL SHIP OUT Thursday or Monday.
 
Order Placed Wednesday after 5pm est.
WILL SHIP OUT Monday or Tuesday.
 
Orders placed on Thursday – Sunday please see below.
Order Placed Thursday – Sunday before 5pm est.
WILL SHIP OUT Monday or Tuesday.
 
Order Placed Sunday after 5pm est.
WILL SHIP OUT Tuesday or Wednesday.

Terms

When you place an order with Joe's BUGz you are agreeing to our terms of service listed below:
  • Live arrival is guaranteed as long as the following terms are met.
  • You must be home when the roaches arrive.
  • If you cannot be home at the time of arrival, we suggest holding at your local post office.
  • At checkout please make sure the shipping address you provide is correct.​ We will not be held responsible for an incorrect shipping address.
  • It is the customer's responsibility to keep track of your order.
  • We are not responsible for packages lost by USPS.
  • We will not be held responsible for damage or harm caused by the insects or cleaner bugs which orders may contain.
  • You must contact us within 1 hour of delivery time based on the USPS tracking data with photos of packaging for any DOA
  • Multiple replacements will be offered on a case by case basis.
  • It is the customer's responsibility to research the laws in their state.
  • We do not ship any live feeders to Hawaii.
  • We do not ship any Dubia Roaches to Florida or Hawaii.